Privacy Policy

Dixel Technologies having its registered office at Batla Nivas, Floor #1, Plot #7, Survey No. 733 & 734, Narapally, Hyderabad, Telangana – 500088. (“Dixel Technologies”, “we”, “us”, or “our”), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal data we collect through our website at www.dixeltechnologies.com (the “Website”) and in connection with our services, how we use and protect it, and the rights you have.

By using the Website or submitting your information to us, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read together with our Terms and Conditions.

1. Who Is Responsible for Your Data

For personal data collected through the Website, Dixel Technologies acts as the data controller (referred to under Indian law as the “Data Fiduciary”).

Where we process personal data on behalf of a client while providing services, we act as a data processor and handle that data only as instructed under the applicable client agreement.

2. Information We Collect

2.1 Information you provide to us

• Contact details: name, email address, phone number, company name, and job title when you fill in a contact form, request a quote, or email us.
• Enquiry details: the content of your messages and any project information you choose to share.
• Job application data: CV/resume, work history, education, and other details you submit when applying for a position.

2.2 Information collected automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, and language settings.
• Usage data: pages visited, time spent, referring URLs, clickstream data, and actions taken on the Website.
• Cookies and similar technologies: see Section 6 below.

2.3 Information from third parties

We may receive limited information from analytics providers, advertising partners, business directories, professional networks (such as LinkedIn), or referrals, where permitted by law.

We do not knowingly collect sensitive personal data (such as health information, financial account details, or government identifiers) through the Website. Please do not submit such information through our public forms.

3. How We Use Your Information and Our Legal Basis

We use your personal data only for lawful purposes, including:

• Responding to enquiries and providing information, proposals, and quotes (consent / legitimate interests / steps prior to entering a contract).
• Providing and managing our services and our relationship with clients (performance of a contract).
• Operating, maintaining, and improving the Website, including analytics, security, and troubleshooting (legitimate interests).
• Sending updates, newsletters, or marketing communications about our services, where you have consented or where permitted by law. You may opt out at any time (consent / legitimate interests).
• Recruitment and hiring (consent / legitimate interests).
• Complying with legal obligations, resolving disputes, and enforcing our agreements (legal obligation / legitimate interests).
• Preventing fraud, abuse, and security incidents (legitimate interests).

Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

4. Sharing Your Information

We do not sell your personal data. We may share it only in the following circumstances:

• Service providers: trusted vendors who help us operate our business, such as hosting, cloud storage, email, analytics, CRM, customer support, and IT service providers. They are permitted to use your data only to perform services for us and under confidentiality and data protection obligations.
• Professional advisers: lawyers, auditors, accountants, and insurers, where necessary.
• Legal and regulatory reasons: where required by law, court order, or government authority, or to protect the rights, property, or safety of Dixel Technologies, our users, or others.
• Business transfers: in connection with a merger, acquisition, restructuring, or sale of assets, in which case your data may be transferred to the successor entity, subject to this Policy.
• With your consent: in any other case where you have agreed to the sharing.

5. International Data Transfers

Your personal data may be stored and processed on servers located outside your country of residence, including in countries that may have different data protection laws. Where we transfer personal data internationally, we take appropriate safeguards as required by applicable law, such as contractual protections, to ensure your data remains protected.

6. Cookies and Similar Technologies

6.1 We use cookies and similar technologies to make the Website work, remember your preferences, understand how visitors use the Website, and improve performance. These may include:

• Essential cookies: required for the Website to function and be secure.
• Analytics cookies: help us understand traffic and usage patterns (for example,[Google Analytics – insert tools used]).
• Functional cookies: remember your settings and choices.
• Marketing cookies: used to deliver relevant content or advertising, if applicable.

6.2 You can manage or disable cookies through your browser settings or our cookie banner [if applicable]. Disabling certain cookies may affect Website functionality.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including to satisfy legal, accounting, or reporting requirements. As a general guide:

• Enquiry and contact data: up to [24] months after our last interaction, unless a business relationship develops.
• Client and contract data: for the duration of the contract and for the period required by applicable law afterwards.
• Job applications: up to [12] months after the recruitment process concludes, unless you agree to a longer period.
• Website analytics data: up to [26] months.

When data is no longer needed, we delete or anonymize it securely.

8. Data Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. These include access controls, encryption in transit, secure hosting environments, and staff confidentiality obligations. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

If a personal data breach occurs that is likely to affect you, we will notify you and the relevant authorities as required by law.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you and receive a summary of how it is processed;
• Correct or update inaccurate or incomplete data;
• Erase your personal data, where it is no longer needed or you withdraw consent;
• Withdraw consent at any time, where processing is based on consent;
• Object to or restrict certain processing, including direct marketing;
• Data portability, where applicable, to receive your data in a structured, commonly used format;
• Grievance redressal, including nominating another person to exercise rights on your behalf in the event of death or incapacity, where applicable under Indian law;
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at Support@dixeltechnologies.com. We may need to verify your identity before responding, and we will respond within the time required by applicable law.

10. Marketing Communications

If you receive marketing emails from us, you can unsubscribe at any time by clicking the “unsubscribe” link in the email or by contacting us at [support@dixeltechnologies.com]. We will still send you service-related or transactional messages where necessary.

11. Third-Party Websites

The Website may contain links to third-party websites, plugins, or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before providing any personal data.

12. Children’s Privacy

The Website and our services are not directed at children under 18 years of age (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. Where changes are material, we will take reasonable steps to notify you. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal data, please email: support@dixeltechnologies.com

We will endeavor to acknowledge and address your concern within a reasonable time and in accordance with applicable law.